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Government hearing services

You may be eligible for government subsidised services, if you meet certain criteria. We want to make this process as simple as possible for you, our friendly team will help check whether you are eligible for subsidised hearing services under the Australian Government Hearing Services Program#

Hearing Services Program

The Australian Government Hearing Services Program# aims to reduce the impact of hearing loss, by providing eligible clients with access to a range of hearing services which may include a comprehensive hearing assessment, fully subsidised hearing devices and an optional annual maintenance agreement to receive repairs and batteries to support your hearing device for a small fee. 

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List of total possible entitlements under the Program:

  • A comprehensive hearing assessment by one of our highly trained and qualified clinicians.  
  • If the hearing test assessment indicates that you have a degree of hearing loss, your clinician can assist you and recommend an appropriate model from a range of hearing aids.
  • Access to a range of subsidised hearing devices. 
  • Your clinician will also advise you on how to get the maximum benefit from your hearing aids.
  • If you have complex hearing problems, your clinician may recommend additional services to meet your hearing healthcare needs. 


If you are already a client of the program, new hearings aids will only be fitted if your current hearing aids are no longer meeting your clinical requirements, as assessed by your hearing services clinician.

You may also be eligible to receive specialised hearing services, under the Community Services Obligations component of the program. Depending on your needs and if you meet certain criteria, we may refer you to another provider to receive specialised hearing services under the Community Services Obligations component. 

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Am I eligible?

You may be eligible for the voucher component of the program. The voucher component is an authority issued to eligible clients of the Hearing Services Program enabling them to have their hearing tested and devices reviewed.  

  • If you are an Australian citizen or permanent resident 21 years or older, and if you are:
  • A pensioner concession card holder.
  • A Department of Veterans Affairs Gold Card holder.
  • A Department of Veteran Affairs White Card holder issued for specific conditions that include hearing loss.
  • Receiving sick allowance from Centrelink.
  • Dependent of a person in one of the above categories.
  • A member of the Australian Defence Force2.
  • Referred by a Disability Employment services Program OR
  • A National Disability Insurance Scheme (NDIS) participant with hearing needs, referred by a planner from the National Disability Insurance Agency.


To check if you are eligible, find out by using the eligibility checker on the Australian Government Hearing Services website, 

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The Application Process.

If you find out that you may be eligible, you can apply for the Australian Government Hearing Services Program by submitting an online application , on the Australian Government Hearing Services website or you can visit your local Audika clinic and we can help you apply for the program.

Once your application has been processed, and if you are found eligible, you should receive a welcome pack to the program.

Your welcome pack will include:
  • A letter welcoming you to the program
  • An information booklet about the program with details on what to expect you’re your appointment, services available to you and types of devices.


For more information on the application process,  to go to the Australian Government Hearing Services Program website or to speak with your local Audika clinician.

I'm not eligible, is there any help?

If you find out that you are not eligible, we also offer flexible payment plan options** and we encourage you to check with your private health insurance provider for your entitlements on audiology^.

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    Flexible payment plan

    An easy way to pay for your hearing aids with flexible payment options**.

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    I have private healthcare

    If you have private healthcare, your provider may have extras cover on audiology^. 

#Hearing Services Program subsidies are only available to eligible clients. Conditions apply under the Australian Government Hearing Services Program. 2For the purpose of eligibility to the program, a member of the Australian Defence Force is considered to be a current member of the Permanent Navy, the Regular Army or the Permanent Air Force or a current member of the Reserves who is rendering continuous full-time service. ^Check with you health fund provider to find out what rebates may apply to you.**Terms and Conditions apply.


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