Hearing Aid Maintenance | Customer Service

On this page you can learn how to take care of your hearing aids and get the most out of them, through connecting your hearing aids to other devices and accessories.

Please use our easy videos and how-to guides, where you can learn how to change batteries or domes, clean your hearing aids, or connect hearing aids to the TV or music streamer

Customer service

Download guides for your hearing aids

A hand holds a modern behind-the-ear hearing aid while another hand gestures, possibly explaining its use, in a professional hearing clinic setting with a person wearing a blue sweater in the background.

Getting started with your hearing aids

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A quadrant collage showcasing various hearing aids: top-left features blue hearing aids near a smartphone, top-right highlights a silver device with a ruler, bottom-left shows in-ear models, and bottom-right displays behind-the-ear devices in assorted colors.

Troubleshooting guide for hearing aids

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People enjoying a conversation at an outdoor dinner party while holding glasses of wine

Tips for family and friends of hearing aid users

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How-to videos for hearing aid maintenance

1

Changing batteries, domes and earwax filters

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2

Maintaining and cleaning your hearing aids

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3

Using your hearing aids

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4

Connecting your hearing aids to compatible devices and accessories

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1. Changing batteries, domes and earwax filters

Replacing the batteries in a hearing aid

How to change your hearing aid batteries

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Replacing a hearing aid dome by gently removing the old dome.

How to change the domes on your hearing aids

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Changing a hearing aid ear wax filter with a wax removal tool

How to change the ear wax filter

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WARNING
New and used button/coin batteries are hazardous and should be kept away from children. Button/coin batteries can cause serious injuries if swallowed or placed inside any part of the body. Seek medical attention immediately if this is suspected. The Australian Poisons Information Centre can be contacted 24/7 on 13 26 11 for fast, expert advice.

2. Maintaining and cleaning your hearing aid

Cleaning a hearing aid with a soft cloth

How to clean your hearing aid

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Cleaning Oticon in-the-canal custom hearing aids using a microfiber cloth

How to clean your Oticon in-the-canal custom hearing aids

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Changing batteries in Oticon Opn invisible in-the-canal hearing aids

How to change batteries in your Oticon Opn invisible in-the-canal hearing aids

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3. Using your hearing aids

Changing programs on behind-the-ear miniRite hearing aids by pressing the button for two seconds

How to change programs on your behind-the-ear miniRite hearing aids

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How to attach an ear grip to your hearing aid

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How to remove an ear grip from your hearing aid

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4. Connecting your hearing aids to devices and accessories

Connectivity depends on the particular features of your hearing aid, which may differ depending on make and model. Not all hearing aids have connectivity capability. Check instructions for use for your hearing aid(s).