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Sometimes your hearing aid might not be working as well as it could be. There are several possible reasons for this.

The tables below list common problems, and possible solutions to troubleshooting problems with your hearing aids.

Sometimes fixing a hearing aid that is making no sound is as simple as switching it on or replacing the battery. If you don’t have any spare batteries, you can shop some on our online store.

If the volume on your hearing aid is not loud enough your battery could be failing, order new batteries online if you need to.

Otherwise, you may need to adjust either the way the hearing aid sits in your ear or clean the sound channel. If you believe you have a buildup of earwax, please see your local G.P. and have them help you.

If you are experiencing whistling or feedback this may require a quick adjustment of how the hearing aid sits in your ear.

If this doesn’t help, you may need to either contact your G.P. to deal with an earwax build up or you may need a Audika clinician to take a look at your hearing aid to make sure it is fitted correctly. If you don’t know the contact details of your local Audika clinician, you can search for one here.

If you find that your volume is fine but your sound is distorted, it could be that your battery is low, you can order more at our online store.

Otherwise, you may need to contact a Audika audiologist to get your hearing aids adjusted.

If you’re hearing too much bass (low frequency, “deep” sounds) then your hearing aids may need to have their vents cleaned. If this does not fix the problem, please talk to your Audika audiologist.

If you are hearing static noise, it could be that you are too close to an electronic device that is emitting an electromagnetic field, try moving away from anything like telephones, televisions or radios.

Your battery could also be going flat. Try replacing it with a new one.

If you are still experiencing static noises, like buzzing or crackling, please talk to your Audika audiologist.

* Indicates may not be available on all hearing aids

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