Questions? We’ve got answers
Even exciting change can be uncomfortable if you’re unsure how it will affect you. Understanding that you might have some questions, we've put together a few answers to get you started.
Who is Audika?
We are one of Australia's largest groups of hearing healthcare clinics, with a network of over 400 locations nationwide. We were formerly known as AudioClinic, HearingLife, Western Hearing Services and Adelaide Digital Hearing Solutions. Now, we are joined together as one brand Audika.
What does this mean for you?
Our focus remains the same, helpying you hear the way you're meant to.
- Continued access to the Australian Government Hearing Services Program* and private health insurance subsidies where available**.
- Expert and personalised clinical support from your local team of modern hearing care experts.
- Access to a range of cutting-edge hearing device technology.
Why are you changing your name?
Globally, we are part of the Demant Group, which is a global leader in hearing health care. In Australia, we have been operating as individual brands with over 400 hearing clinics across Australia. By coming together under one brand of Audika, we can stand together and continue to deliver our clients exceptional client service and clinical support, access to great hearing technology and the most up-to-date diagnostic equipment. The great news for our clients is that they can access all of this at any of our clinics across Australia, so it's even more accessible and convenient for you. Where ever you are in Australia, you can walk into an Audika clinic and recieve the hearing support that you have come to know and trust from our current brands - AudioClinic, HearingLife, Adelaide Digital Hearing Solutions and Western Hearing Services.
Who is behind Audika?
Audika is part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. The Demant Group is the parent company behind the commercially renowned brands of Oticon and Sonic Australia. In Australia, our registered business names are Oticon Australia Pty Limited and Sonic Australia Pty Ltd.
How does this affect my account and service with my hearing clinic?
This change will not affect your account or services with us. If you have a care plan in place or are on one of our flexible payment plans, the plans and details remain the same. As always, we are dedicated to providing the best hearing solution to the hearing loss, budget, and lifestyle needs of each of our clients.
Do you still offer the same products and services?
Yes, we still provide the latest in hearing aid technology and an outstanding client experience. This name change is not affecting our product offerings or services. We have some exciting developments coming soon, where we will be expanding our hearing solution offerings to include bone anchored devices and implant technology.
When is it all happening?
From May 1st, we will make the change to Audika. You'll see a new website and new brochures which reflect the new name. Over the course of the year, we will update all of our clinic signs, and we expect this to be finished by December 2019.
What about my hearing clinic team? Is that changing?
The team you have come to know and trust will remain the same. This name change doesn’t involve any change to the clinic team in your hearing clinic. Our dedicated experts are always here to help you reach your full hearing potential.